| Products | Applies to all products in Synetech's interactive range. | |||||||||||
| Warranty benefits | Synetech Care | Synetech Care+ | ||||||||||
| Return for repair | Advanced Replacement | On-site assistance | Return for repair | Advanced Replacement | On-site assistance | |||||||
| Yes | No | No | Yes | Yes | Yes | |||||||
| Asistencia en remoto | Including | Including | ||||||||||
| Diagnostic | Hardware | Software | Hardware | Software | ||||||||
| Remote | Remote | On-site | Remote | |||||||||
Return for repair is a service included in the standard warranty.
If Synetech's technical support diagnoses a product as defective, the product will be sent to Synetech, at the customer's expense* (including the disinstallation of the product).
Upon receipt and inspection, the product will be repaired or replaced and Synetech will return the product at Synetech's expense.
Advanced replacement coverage is a default service offered by the premium warranty.
If a product is diagnosed as defective by Synetech's technical support, it will be replaced within a short period of time at Synetech's expense.
However, if the customer does not return the defective product to Synetech within 15 days after receipt of the replacement product, Synetech reserves the right to invoice the customer for the replacement.
On-site support is a service included in the premium warranty.
After a remote diagnosis, Synetech's technical service will authorize on-site assistance for the replacement or repair* of the product.
Synetech will be responsible for transportation costs.
Applies to all products in Synetech's interactive range.
| Synetech Care | Synetech Care+ | ||||
| DPR | DPR | CSA | AIS | ||
| 5 years | N/A | 5 years | 5 years | ||