Warranty Overview
Comparative Table
| Characteristics | SyneCare | SyneCare+ |
|---|---|---|
| Application | All Synetech products | All Synetech products |
| Cost | Included | Paid |
| Duration | 5 years | 5 years |
| Activation | Automatic | 30 days post-installation |
| RTB (Return to Base) | Included | Included |
| ARS (Advanced Replacement Service) | Included | Included |
| OSS (On-Site Support) | Not included | Included |
| Parts included | Not included | Included |
| Partner portal | Included | Included |
Service Levels
RTB (Return to Base)
Return to base for repair is a service included in the SyneCare warranty.
If technical support confirms a defect, the customer must send the product correctly packaged and bear the shipping costs.
After review, Synetech will decide whether to repair or replace it; Synetech will cover the costs and, in case of replacement, the new product will retain the remaining warranty of the original.
OSS (On-Site Support)
On-site support is a service included in SyneCare+.
If technical support confirms the defect, Synetech may coordinate the intervention of an authorized technical service, bearing the costs.
This service will handle the uninstallation of the defective product, the installation and setup of the replacement, as well as the packaging of the equipment for shipment.
If the information at the facility does not match the initial diagnosis, the corresponding conditions may apply.
ARS (Advanced Replacement Service)
Advanced replacement coverage is a service included in the SyneCare warranty.
If technical support confirms the defect, Synetech may send a replacement product before receiving the defective one.
The customer must return the original product within 15 days or the corresponding amount will be invoiced.
The replacement product will retain the remaining warranty of the original.
Check the warranty available in your country
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